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Microsoft Teams Quality Issues & Network Preperation

Trifecta Teams Support
  • Updated

I would use the Network Assessment tool to test your network and the Microsoft Teams website has the ports and IP's to whitelist. These are for the Teams client as a whole. All of your mobile/ landline voice traffic for the direct routing is sent through Teams at the moment.

You do also have the option to use Media-bypass to have the voice traffic be point-to-point, but there are more network technicalities to consider.

Network Assessment Tool:

https://www.microsoft.com/en-us/download/details.aspx?id=103017

Network Optimization:

https://docs.microsoft.com/en-us/microsoftteams/prepare-network

Firewall Ports & IP's:

https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide