Please make sure that the environment and first user account are configured so the account can be logged into a Teams phone. A Poly CCX 500 IP phone was used in the following example. Be aware that if the configuration was just completed then it may be required to wait several minutes before signing into the phone as all of the new policies and settings may still need to completely replicate throughout Microsoft Teams.
- Sign into a phone using the configured account (e.g. firstname.lastname@example.org)
Once the process completes and any welcome screens are dismissed then the primary user interface will be displayed which should reflect the Common Area Phone interface outlined at the beginning of this article.
If the expected results do not appear then sign out and back into the phone again after additional time has passed.
Note that the main screen shown above only shows the Call Park button and does not include the magnifying glass icon for the Search feature which was disabled in this example configuration for the IP phone policy currently assigned to this user account.
To prevent a phone from simply being signed out by anyone and thus losing the ability to place calls the Sign Out option is hidden in an area only accessible by administrators. (This behavior is true for both Common Area Phone and Meeting interfaces.)
- Tap the gear menu icon in the upper left corner and then select Settings.
- Select Device Settings > Admin Only and then enter the device’s administrator password.
- From the Admin Only menu select Sign Out and confirm the action.
This article was modified from a previous article created by Jeff Schertz.